After filling out a Fiat/Chrysler email survey a few weeks ago about my new purchase, I received a surprise phone call today. I raised a couple of issues in the survey and today a representative assigned a case number to me! While on the phone, he offered to call a local dealer and we conference called to setup an appointment with the body shop for next week Tuesday to try and remedy my issues. I was told a case manager would be assigned to me. Needless to say, I'm a bit impressed.
We'll see what happens! (The issues: misaligned front bumper and a scuff or abrasion mark on my dash.)
[The rep did ask if I've had a chance to return to the dealer. I explained that I purchased it from a 150 miles away and it wasn't logistically possible. And I just haven't had time to get to a local dealer as of yet.]