I have had my Rebel now 6 weeks. First the good parts. Driving a Rebel is way different than any other truck I've ever owned. You actually feel like you are a part of the truck, and I absolutely love that. Now the bad. After 3 days of ownership, I could not put gas in my truck. The pump would constantly shut off as if the tank were full. Would take 20-30 min to fill the truck. Apparently the breather was bad in the tank and entire fuel system had to be replaced. Took 2 weeks to get the parts. Now the ugly. I live in Mobile AL, known for being the wettest city in the US. This past Tuesday after torrential rain, I went out to my truck, opened the door, and had water run all over my feet. The cab was filled with water draining in from the roof. Apparently the sunroof was not draining the water. Dealer says drain tubes were not kinked or clogged, and could not explain it. Electronics and everything on the dash and doors, from speakers to switches were soaked. I just got off the phone with Chrysler and after our discussion, they actually asked me what I would like them to do? I said I doubt this would happen, but being as I have been paying for a truck for almost 2 months and only been able to drive it half the time, and with the water damage, I'd like a reship of a new truck. To my surprise they said they thought that was not a unreasonable request and would upgrade my status to the highest level and a Chrysler management team member would contact me within 3 days to discuss this. I have to say i was impressed. I only hope Chrysler does the right thing. My only question is, if they buy back this unit, would you buy another Rebel? I sure want to, but obviously have apprehension about it. Comments?
6 week ownership. The good, bad, and ugly.
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I would, no question, get another Rebel. I think this is your lucky day to start over and I bet your new Rebel will be perfect like most of ours. Anything with as many moving parts as a truck, especially one as complicated as ours is bound to have something go wrong, at least you're being compensated according to your level of your problems. If Chrysler doesn't replace the truck do you have new vehicle protection on your insurance?
No new vehicle protection on insurance. I LOVE this truck. No comparison to my Tundra or anything else I have ever had. I want her back or an equal as a replacement. I only hope and pray Chrysler does the right thing. I was just getting ready to Mod the **** out of this thing too. I don't believe in keeping anything stock. I'll keep y'all updated on what Chrysler says, but owners just keep these issues in mind and get to the dealers fast if you encounter these things.
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They'll probably replace the truck if the electrical have been damaged by the water. Hope it all goes well for you!
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Sorry to hear, good luck and hope they take care of you, think it would be a PR nightmare if they didn't, especially with how new the truck is. I would get another one because so far I am liking mine a lot. Keep us updated.
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I think getting another rebel is a good move since by now they're probably on the 2nd, 3rd, 4th, batch or something like that, so when it comes to issues, you might not have to worry as much about something showing up although with just about any new vehicle that's going to be a concern.
I don't think what batch they are on really matters. Other then cosmetic stuff. There's nothing that you can't get on any other 1500 ram
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Good point, forgot about that one.
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FCA has this bit about the Lemon law and your Ram Rebel may be applicable.
https://www.moparownerconnect.com/OC/US/en-us/Sub/Pages/LemonLaw-FCA.aspx
https://www.moparownerconnect.com/OC/US/en-us/Sub/Pages/LemonLaw-FCA.aspx
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It's reassuring to see they make it easy to get information from them since when it comes to product support for some companies they just give you a webpage to rely on and that's it.
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Not sure how the process works but it's worth a try if your Rebel needs to be constantly fixed or if they did a bad job with it.
Apparently these trucks have alot of issues. Corporate called me today discussing payment reimbursement or possibly buy back. Many are having suspension issues as well now. Definitely not giving me warm and fuzzy feelings. I love the Rebel, but if they offer to buy it back, I think I'll go with a loaded 1500 or power wagon.
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Same thing happened to me and they ordered me a new truck. I got the new truck and one month in it did the same thing........frustrating! I love the Rebel but have lost confidence. Don't know what they are going to do this time around but they did come and get it and dropped off a RAM Sport for me to drive.
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